The Platform was developed by TOOLS Digital Services (“TOOLS”), a company of the Santander Conglomerate, and aims to promote the brand, its solutions and services to the market.
Here you can find content about the solutions and services provided by TOOLS Digital Services, as well as general news related to innovation, technology, banking, back office and the like.

In order to guarantee your legal rights, including your privacy and security, these Terms of Use are intended to inform you of the treatment that will be given to your personal data and the records of your browsing.

By using our Platform, the user accepts and agrees to all the terms and conditions set out which are in force at that time.

Please be advised that these Terms and Conditions of Use may be modified at any time by TOOLS Digital Services as a result of changes in legislation or in the Services, as a result of the use of new tools or whenever, at the sole discretion of TOOLS Digital Services, such changes become necessary. The use of the Platform made available by TOOLS Digital Services by any user shall imply that TOOLS Digital Services expressly reserves the right to improve the Platform's functionalities and to implement new technologies. Therefore, the Terms of Use may be amended at any time, except in the event of a legal prohibition, to include the modifications implemented. By continuing to use our Platform after changing the Terms of Use, you agree to the changes made and in force at the time of access.

Some features are available in open and closed content. When access to the content is restricted, the user must first register and access the environment using a login and password. Considering that you are responsible for the veracity of the information registered, we inform you that the registration of false information may generate inconsistencies in the use of the Platform and/or provision of the Services, as well as impact or interrupt your access.

At any time, without prior notice, TOOLS Digital Services may suspend, cancel or interrupt access to the Platform or the Services, subject to the conditions of the applicable legislation.

TOOLS Digital Services shall not be liable for any damages and/or problems resulting from delays, interruptions or blockages in data transmissions caused by the user's Internet connection.

By using the Platform, you undertake to respect current Brazilian legislation and the provisions of these Terms and Conditions of Use, and shall not produce, make available or share any content that:

- Implies the practice of an illegal act and violates current Brazilian legislation;

- Violates third party rights or the rights of TOOLS Digital Services;

- Is false, incorrect, inaccurate, untimely or likely to mislead others;

- Make available or allow access to illegal, violent, pornographic content or any other act contrary to the law and public order;

- Inducing discrimination or inciting hatred against people and/or groups of people on the grounds of nationality, race, religion, sexual orientation, gender, physical condition, nationality, among other acts that go against public order and current Brazilian legislation;

- It is protected by the intellectual property rights of a third party and you do not have prior authorization to use it;

- Contains a virus or other element that is capable, due to its characteristics (such as shape, extension, etc.), of causing damage or preventing the regular operation of the system network and/or computer equipment ('hardware' and 'software') of TOOLS Digital Services or of third parties.

As long as you use the Platform and the Services offered, you are responsible:

- For any act, whether by action or omission, carried out on our site, being responsible for the commission of any and all unlawful acts by you;

- For the content you generate;

- For compensation for damage caused to third parties or TOOLS Digital Services;

- For their own internet access and payment for network access services;

- For the equipment needed to connect to the internet, such as a computer and modem, ensuring that the environment is properly secured using tools such as antivirus and a firewall;

- For not using the Platform for purposes other than those indicated on the site;

- For all activities involving the use of their credentials/passwords, they must keep them confidential and may not sell, transfer, sub-license or disclose them to third parties.

Without prejudice to the other disclaimers set out herein, you acknowledge that TOOLS Digital Services shall not be liable:

- For any loss of utility that you may attribute to the Platform or the Services, for their failure, or for any difficulty in accessing them, arising from conduct attributable to third parties, such as internet connection service providers;

- For the presence of viruses or other harmful elements capable of causing alterations to its computer systems (software and hardware), electronic documents, TOOLS Digital Services being exempt from any liability for possible damages arising from any harmful elements inserted by third parties;

- For damages of any kind arising from the knowledge that unauthorized third parties may have of any data provided, as a result of fault exclusively related to the user or to third parties beyond any reasonable control of TOOLS Digital Services.

TOOLS Digital Services guarantees that the information (texts, images, sounds and/or applications) contained on its websites complies with the legislation and regulations governing intellectual property rights (copyright and industrial) and belongs to TOOLS Digital Services or to a third party that has legally assigned its right of use, and modifications, copies, reproductions or any other form of use for commercial purposes are not permitted without the prior express consent of TOOLS Digital Services.

You declare that you will respect all intellectual property rights contained in our Platform, aware that the right of access does not grant any authorization to use intellectual property rights.

Any and all disputes arising out of the terms set out in these Terms and Conditions of Use shall be settled in accordance with Brazilian law, and the courts of the city of São Paulo, State of São Paulo, shall have jurisdiction, to the exclusion of any other, however privileged.

It is also clear that the use of Services and orders commanded outside Brazilian territory, or even those resulting from operations initiated abroad, may also be subject to the legislation and jurisdiction of the authorities of the countries where they are commanded or initiated.

If any provision contained in these terms is subsequently held to be void, unlawful or unenforceable, the enforceability of the remaining provisions shall not be affected or impaired. A provision deemed null and void, unlawful or unenforceable shall, in accordance with the law, be replaced by another valid, lawful and/or enforceable provision, which shall take effect as closely as possible to the provision it replaces.

PRIVACY POLICY

In line with best practices and based on its philosophy of transparency and respect for users of the Platform and clients of TOOLS Digital Services, we present the basic principles of the Privacy Policy (the 'Privacy Policy'). These are the guidelines adopted by TOOLS Digital Services in relation to the collection, storage, use and all other forms of processing of users' personal information for access to and use of our services (referred to as 'Services').

- Treatment agents: the controller and the operator;

- Controller: a natural or legal person, whether governed by public or private law, who is responsible for decisions regarding the processing of personal data;

- Personal data: any information relating to an identified or identifiable natural person;

- Sensitive Personal Data: personal data concerning racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data concerning health or sex life, genetic or biometric data, when linked to a natural person;

- Operator: a natural or legal person, governed by public or private law, who processes personal data on behalf of the controller;

- Data subject: natural person to whom the personal data being processed refers;

- Processing: Any operation carried out with personal data, such as those relating to the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, deletion, evaluation or control of information, modification, communication, transfer, dissemination or extraction.processing, archiving, storage, deletion, evaluation or control of information, modification, communication, transfer, dissemination or extraction.

It is TOOLS SOLUÇÕES E SERVIÇOS COMPARTILHADOS (“TOOLS Digital Services”), registered with the CNPJ: 43.600.266/0001-88, located at Avenida Limeira, nº 222, Areão, CEP: 13414-018, in the city of Piracicaba/ SP.

Under the terms of the General Data Protection Law (Law no. 13.709/18), TOOLS Digital Services processes your personal data for specific purposes and in accordance with the legal bases provided for in the respective Law, such as: for the due fulfillment of legal and regulatory obligations, for the regular exercise of rights, as well as whenever necessary for the execution of the contracts signed with its clients or to meet the legitimate interests of TOOLS Digital Services, its clients or third parties. For any other purpose for which the data subject's consent must be obtained, processing will be subject to the data subject's free, informed and unequivocal consent.

TOOLS Digital Services, as data controller under the terms of the legislation, may process, collect, store and share your personal data and registration information with companies under the direct or indirect control of the Santander Conglomerate, always in strict compliance with the Law: (i) ensure greater security and prevent fraud; (ii) ensure your proper identification, qualification and authentication; (iii) improve customer service and the products and services provided; (iv) make offers of products and services suitable and relevant to your interests and needs according to your profile; and (v) other hypotheses based on legitimate purposes, such as support and promotion of TOOLS Digital Services activities or for the provision of services that benefit users.

TOOLS Digital Services has the infrastructure, systems and technology to provide an innovative, relevant, consistent and secure experience in all its products and services. We also process information about you for this purpose as permitted by applicable law and in accordance with this Policy.

Please note that new online Services made available by TOOLS Digital Services will automatically be subject to the Privacy Policy in force at the time of their use.

We want to offer you the best experience while browsing our sites and also on the Internet.

Sources of personal data:

1. Directly from the owner:

1.1 - Register on the site;

1.2 - Contracting products and services;

1.3 - Simulations in the proposal phase.

2. Legitimate external sources:

2.1 - With a legal or contractual basis.

3. Sharing between companies in the Santander Conglomerate:

3.1 - Without prejudice to the provisions of the Law and the cases in which consent is required.

Personal data set:

- Name;

- Surname;

- E-mail;

- Mobile number;

- Phone IMEI;

- Geolocation;

- Profession;

- IP;

- Cookies.

Families of purposes:

- Registration and access to the TOOLS Digital Services website/platform;

- Sending commercial communications for TOOLS Digital Services' own products and third parties/sponsors;

- Compliance with regulatory or legal obligations;

- Exercise of the right of defense in judicial, administrative or arbitration proceedings;

- Compliance with decisions by administrative or judicial authorities;

- Handling complaints, queries and requests (Customer Service, SAC, Ombudsman) and providing support to the owner;

- Carrying out product/service satisfaction surveys;

- Procedure with audits;

- Data analysis to improve the usability, experience and interactivity of our portals, websites and applications;

- Offers and/or the provision of recommendations that are more assertive to your needs or interests, including through marketing campaigns or simulations;

- Carrying out communication and relationship marketing research to improve our products and services;

- Promotion of campaigns, grants, sponsorships and events;

- Use of cookies in accordance with this Policy;

- Maintenance and updating of records.

In order to provide online Services to its users, TOOLS Digital Services adopts advanced resources aimed at protecting the personal information of users and its Services.

The personal information of the users of TOOLS Digital Services' Services, personal information being understood as all information relating to an identified or identifiable natural person ('personal information') is not disclosed by TOOLS Digital Services.('personal information') listed in item 4 above is not disclosed by TOOLS Digital Services, except in the cases expressly mentioned in this Policy.

This information is collected through service channels and stored using strict standards of confidentiality and integrity, as well as physical and logical access controls, always observing the highest ethical and legal principles.

If users decide to provide their personal information on institutional websites in order to use TOOLS Digital Services' Services, including sensitive personal information, such information will be processed for the purposes defined in the service agreement and in the Terms and Conditions of Use.

Once TOOLS Digital Services has been provided with personal information about the user, it may use, in accordance with its legitimate interest, the user's data for the purpose of sending targeted advertising by e-mail or by any other means of communication containing information about TOOLS Digital Services and to share it with partners, once you have accepted the opt-in, and with companies in the Santander Conglomerate to offer products and services of interest to you. However, the user reserves the right to inform TOOLS Digital Services at any time, including when personal information is made available, through the communication channels available for registering such information, that they are not interested in receiving such advertisements, including by e-mail (opt-out), in which case TOOLS Digital Services will discontinue such services as soon as possible. To unsubscribe, please refer to the opt-out instructions in the footer of our emails.

1. TOOLS Digital Services will record all activities carried out by users of the Platform by means of logs, which will contain:

1.1 - Users' IP addresses;

1.2 - Actions taken by users on the Page;

1.3 - Pages accessed by users;

1.4 - Dates and times of each action and access to each page of the Application;

1.5 - Information on the device used, operating system version, browser, among other installed applications;

1.6 - Session ID, when available.

2. Please note that users can, at any time, activate mechanisms in their browser to inform them when logs are triggered or to prevent them from being triggered. However, if you delete or block them, it is likely that TOOLS Digital Services - or its partner - will not be able to restore any previously specified preferences and customizations.

3. Except in the cases provided for herein, or in the event of a legal or judicial order, your browsing data will not be transferred to third parties, or used for purposes other than those provided for herein, TOOLS Digital Services reserving the right to store them for law enforcement purposes and/or to safeguard them in the event of a civil claim, or even not to use them.

The personal data processed as a result of the use of the services will be processed by TOOLS Digital Services in accordance with current applicable legislation.

TOOLS Digital Services may process personal data in other countries through companies of the Santander Conglomerate or by contracting partner companies, which in turn will be subject to the obligations of this Privacy Policy.

When any authority requests access to your personal data and this request is supported by current law, TOOLS Digital Services will share your information. In these cases, TOOLS Digital Services will provide the information strictly necessary to fulfill the request or our integrity program.

In compliance with the applicable regulations, when in force, regarding the processing of personal data, in particular the General Data Protection Law (Law No. 13,709/2018), TOOLS respects and guarantees you the possibility of submitting requests based on the following rights:

- Confirmation of the existence of treatment;

- Access to data;

- The correction of incomplete, inaccurate or outdated data;

- The anonymization, blocking or deletion of data that is unnecessary, excessive or processed in breach of the law;

- Data portability to another provider;

- The deletion of data processed with the User's consent, except in the cases of legal custody and others provided for by law;

- Obtaining information about the public or private entities with which TOOLS Digital Services has shared your data;

- Information about the possibility of not giving their consent, as well as being informed of the consequences if they do not;

- Revocation of consent;

- Opposition to processing carried out on the basis of one of the hypotheses of waiver of consent, in the event of possible non-compliance with the provisions of the General Data Protection Law;

- Review of decisions taken solely on the basis of automated processing of personal data that affect the interests of data subjects, respecting trade secrets, such as, but not limited to, those based on fraud prevention criteria or those arising from the performance of a contract.

TOOLS Digital Services will make every effort to fulfill such requests as quickly as possible. However, even in the event of a request for deletion, the minimum storage period for Internet application user information, as determined by Brazilian law, among other applicable legal provisions, will be respected.

Access to personal information collected, stored or otherwise processed by TOOLS Digital Services is restricted to professionals authorized to make direct use of such information and necessary for the provision of its Services, with limited use for other tasks.

TOOLS Digital Services may disclose the personal information it has received in the cases provided for by law, in this Privacy Policy and in accordance with the consent provided by the User.

TOOLS Digital Services works exhaustively to ensure that the information disclosed to clients is true and complete, relying on strict controls to monitor the information provided. Your participation in the process is to review the information, values and newsletters and send the user a notice of any discrepancies in the information provided.

The terms of the Privacy Policy set forth herein shall apply exclusively to personal information and sensitive personal information, as defined above, that may be made available to TOOLS Digital Services by the user for the use of its products and services.

Consequently, the Privacy Policy set forth herein shall not apply to any online service other than those provided by TOOLS Digital Services, including those sites that are in any way linked to TOOLS Digital Services, through links or any other technological resources. TOOLS Digital Services, by means of links or any other technological resources, and also to any other websites that, in any way, come to be known or used by TOOLS Digital Services.

In this sense, we would like to warn users that these sites may have a different privacy policy to the one adopted by TOOLS Digital Services or may not even have a policy in this regard, and TOOLS Digital Services will not be held responsible for any violation of users' privacy rights that may occur on these sites.

The words and terms contained in this Privacy Policy that are not expressly defined herein, whether in Portuguese or any other language, as well as any other technical and/or financial language or not, which may be used during the term of this instrument, in the fulfillment of rights and obligations assumed by both parties, to identify the performance of any acts, shall be understood and interpreted in accordance with the internationally recognized concept.

If you have any requests or complaints, please contact us at site@toolsds.com. When you contact us, we will ask you for some personal details to confirm your identity.

Occasionally, other information may be requested to confirm your identity in order to better respond to your request or complaint, if there is any doubt about the veracity or legitimacy of the information provided.

For assistance with the rights of data subjects, please contact encarregado.lgpd@santander.com.br.

Any omissions or mere tolerances on the part of the parties in demanding strict and full compliance with this Privacy Policy and/or any prerogatives arising from it or from the law shall not constitute a novation or waiver, nor shall they affect the exercise of any rights provided for herein, which may be fully and completely exercised at any time.

If a provision is found to be void, the remaining provisions of this Privacy Policy will remain in full force and a valid term will replace the void term, reflecting our intention as much as possible.

In order to comply with current legislation, we hereby inform you of the name and e-mail address of the TOOLS Data Protection Officer: Mihran Kahvedjian Junior - encarregado.lgpd@santander.com.br. You can use this address to request clarification and ask questions about the LGPD.

Any and all disputes arising from the terms set out in this Privacy Policy shall be settled in accordance with Brazilian law, and the courts of the city of São Paulo, State of São Paulo, shall have jurisdiction, to the exclusion of any other, however privileged.

It is also clear that the use of Services and orders commanded outside Brazilian territory, or even those resulting from operations initiated abroad, may also be subject to the legislation and jurisdiction of the authorities of the countries where they are commanded or initiated.

Update: February 2024.
Copyright © 2024.
TOOLS Digital Services.
All rights reserved.

About the platform

Term of Acceptance

Access to Restricted Content and Suspension of Access

Proper Use of the Platform

Responsibilities

Intellectual Property

Applicable Law and Conflict Resolution

General Provisions

PRIVACY POLICY

Definitions

Who is responsible for processing personal data (Controller)?

For what purposes is personal data processed?

What personal data can we process?

Processing personal information

Connection and access logs

International transfer

How do we respond to legal requests?

Exercising rights

How do we treat your information securely?

Extent of effects

Interpretation of terms

Requests and Complaints

General Provisions

Applicable law and conflict resolution